Non-Emergency Medical Transportation (NEMT) Services for Delaware Medicaid Recipients
Includes transport for COVID-19 vaccination
Important Numbers
Reservations :
1-866-412-3778
Ride Assist
1-866-896-7211
If the member is experiencing a medical emergency, please call 911.
Note: Return Ride/Will Call – Transportation provider will have up to 45 minutes from the time of the call to pick up Member
Routine Reservation Hours:
Monday – Friday from 7 a.m. – 4 p.m. (local time)
Reservations will not be taken without a confirmed appointment time. When calling to make a reservation, follow prompts for COVID-19 Immunization related calls for a specialized agent.
Three (3) business days’ notice (excluding weekends and holidays) is required for scheduling trips. (Urgency will be considered as needed due to limited vaccine availability.)
DRIVE-THRU APPOINTMENTS:
LYFT will not accommodate drive-thru appointments.
Drive-thru appointments must be 30 minutes or less.
